Refund and cancellation policy

Credits are delivered to your account the moment your payment succeeds. Because the service is delivered instantly and cannot be returned, purchases are not refundable.

No refunds, as a rule

A pack of credits (₹199 for 3 credits, GST included) is a digital service. Once it is credited to your account it cannot be cancelled or refunded, whether or not the credits have been spent. Unspent credits stay valid for 12 months from purchase.

Exceptions

If you were charged and the credits did not arrive, or you were charged twice for one purchase, write to us within 7 days from the email on your account, quoting the Razorpay payment id from your receipt. We will check the payment against our records and either credit your account or refund the charge. Refunds are made to the original payment method and take 5–7 working days to appear, depending on your bank.

When a purchase is refunded, any of its credits still unspent are removed from your account.

Cancelling an order

Closing the payment window before paying cancels the order; nothing is charged. An order that was not paid is never charged later.

Contact

Contact us with the payment id from your receipt.